During our hike in Greenland (Arctic Circle Trail) I did a stupid move and broke one pole of my Exped Venus II.
It happened that at setup in the evening the tent was wet from the night before, I tensioned the fly to the max and during the night a warm wind dried the fabric, by this the tension increased.
In the morning I hurried to get out of the tent and stumbled against the pole, which broke with a hard cracking noise.
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Luckily, Exped provided a repair sleeve which allowed me to perform a quick field repair.
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Back home, I contacted the dealer to ask for a replacement pole.
Exped asked back for some serial number, purchase date and color of the tent, which I gave them.
A few weeks later I received a package of 2 pole segments and 2 repair sleeves - just for free!
Well thats some kind of good service, I think. Thank you, Exped!