Originally Posted by
LAZ
Well, there is a big difference between stating that you have to carry a dog on your lap, and saying they have to be on the floor.
But I'm telling you - Greyhound is not kicking disabled people off their buses for having large service dogs.
You, are right, there is no room under your feet, but there is generally room for a dog to lie down under the seat in front of you. Plus some of the space under the seat in front of the person next to you. I travelled many miles with my last dog who was an 85 pound Shepherd, just that way.
There is also a gap between what's in writing and what's real. The law says we are entitled to take service dogs in *anywhere*. Yet more and more I cannot take taxis, go to fast food and even more expensive restaurants, and otherwise travel without harassment. If I took every place I had a problem with through the proper complaint processes, I would have no time to do anything else, so I don't, because a complaint process is only useful for a law that is generally complied with, where the complaints are for the exception.
Against that backdrop, is Greyhound, which is not my favorite form of transportation, but where I have never had a problem travelling with a service dog, taking many rides with two different dogs over a period of fifteen years. In the networks of guide dog users I have connection to, which are the most orgaanized and oldest groups of service dog users, with some of the largest service dogs on the average, I have never heard of someone getting kicked off or prevented from riding with Greyhound and I can promise you there would be a massive lawsuit out there if they tried this.
Companies can and do say all sorts of things that are not in compliance with our laws. There is no entity out there with the mission or ability to monitor such communication. You'd be better off checking with the Dept. Of Transportation, the Dept of Justice, orthe place that trained your service dog if you have a question about your rights.
I don't know what else to say. Do you have a service dog you've been prevented from taking on Greyhound? People should know if they are prevented in this way, they can call the police. I have done this when not getting in somewhere was not an option, like when I was denied entrance to a hostel where I had a reserved space and to not stay there would have meant no place to sleep, or when I was denied entrance to the facility where I have a storage locker. Otherwise, it takes too long and is not a fun process. It's considered a non-emergency situation, which is appropriate - I wouldnt want them to walk away from someone being held at gunpoint to get me onto a bus, but they will come and they will get you in.