I've had an incredibly bad experience with John at Bearpaw. I called him because I was torn between a Pyra and Bearden and I wanted some modifications. I wanted a light single wall tent with a full net door and floor so that I could have the doors open for ventilation and still be protected from bugs. I was set on a Pyra but he convinced me that a Luna was better suited for me as it already had the full net door and he could easily modify the floor so it was full. He also said it would weigh about 16 oz. I got the tent, weighed it and it was 26 oz not 16. I emailed him to ask why. He said that he had never made a Pyra with a full net door so wasn't sure about the weight and it was what it was. I was floored... I ordered the Luna. He insisted that I didn't... apparently he failed to note that I ended up wanting the Luna and so made me the Pyra which weighed way more than he said it would. I will admit I didn't notice that on the invoice, in the notes, that he put Pyra. I honestly thought I was getting a Luna and didn't notice the mistake. I thought he knew what he was doing.
He refuses to admit his mistake, so now I'm out over $400 and stuck with a tent that is only a few ounces less than my current one. I've contacted the BBB but I don't think it will help.
Does anyone have suggestions as how to go further with this? It's not like I can go above his head as he is the owner.