I saw a utube video of someone that ordered a zpacks pack cover and had zpacks put a grommet in the bottom to let the water drain out.
Thought it was a good idea and since I was going to order a pack cover anyway I requested a grommet be added.
I certainly don't want to stop the WHOLE MACHINE so may be ordering from other companies in the future.
Anyone else experience this from companies?


This is the response I received from Zpacks.

Monica (Zpacks)

Mar 1, 2021, 1:10 PM EST

Thank you for ordering with us and we appreciate you reaching out. Regrettably, our production model does not allow for customization. We have enterprise resource management software that automates everything now.

It generates work orders to build items to stock and keeps track of all our products, our material consumption, our inventory, productivity scores for the seamsters, customer records, shipments, and so on. If we try and build a custom order the whole machine stops.