I have just received my Arc Haul Zip pack. GREAT pack. The issue (my fault) is that I should probably have ordered a SMALL torso with a SMALL belt. I have a 19/20 inch torso which pushed me to the MEDIUM pack. I have a 32 inch waist which led me to the extra small belt. On the internet some folks recommend going to a smaller size if you are "on the fence". Other folks recommend not. The belt works but the hip pockets are located behind the hip bones.
Again my fault (ignorance).
I have just emailed Zpacks (Sunday) inquiring what my options are. The pack is brand new, not used other than initial fitting effort inside.
Anyone have any experience with returns/exchanges with Zpacks? They seem to have great customer service. Anyone have fitting issues with these packs? Too bad there is not store to try them on. I wish there were some more youtube videos with real folks showing real measurements and then showcasing the packs.
I will post my experience.
Thanks All,
Steady