They were asinine to have an open ended policy; but they didn't really honor it in a lot of cases anyway, giving you the double whammy when you came in to get a replacement! I'm sure they have voodoo dolls of the worst offenders, having their Haitian docs. do their worst! lol
LL Bean isn't really about real outdoor serious hiking and camping anyway, but is second rate, for the yuppies, trust fund make believe weekend outdoors people who can brag about hiking the White Mtns..