I finally requested an RMA to get my Synmat Hyperlight Duo repaired. On the RMA, they suggested including some local delicacy, snack, chocolate or beer. I thought it was kinda funny to request a bribe, so I included a bottle of Long Trail Ale and a can of Zombie Bunny IPA. The RMA suggested it would take 30 days to get the pad back. It took 10 days, including shipping and they included an inflatable pillow and repair kit, with their thanks for the beer.
I love free stuff! They even found the two pinholes I couldn't locate and patched them.