Recently mailed my Copper Spur UL2 to Big Agnes because the mesh started separating from the nylon in one spot. I got an email from them on 9/26 saying they had received it but haven't heard anything since. Anyone have any experience with them on repairs?
Their site says they won't charge you if it is determined there was something defective with the product and their priority is getting your gear back to you as quickly as possible. Honestly, I don't even care if they charge me, I just want my tent back since I'm planning a trip for next month.